Understanding HealthFlex's Prescription Drug Plan - 2010

Health Flex has partnered with Medco to establish a dedicated customer service call center to help HealthFlex participants understand details about their 2010 prescription drug coverage. This special customer service unit will be available November 4 (the start of 2010 HealthFlex Annual election) through December 31, 2009. (Remember: Annual Election ends November 19.)

Medco customer service representatives can answer the following types of questions:

• What is my prescription drug benefit plan design effective January 1, 2010?
• What will I pay as of January 1, 2010 for the medications I am currently taking?
• What will my deductible and out-of-pocket maximum be in 2010?
• Are there quantity limits on any of the medications that I currently take?
• Do any of my medications require a prior authorization?
• What telephone number can my physician call to initiate a prior authorization, if required?
• Is my medication covered under Medco's formulary or is it considered a non-preferred drug?
• Is my retail pharmacy a network provider?
• Are any of my medications subject to the Retail Refill Allowance?*

Important: If you are trying to calculate your estimated 2010 out-of-pocket expenses for the Medical Reimbrsement Account (MRA), you must make this election before the Annual Election period ends (November 19).

How to contact special Medco service

Call toll-free: 1-800-841-2806

Press "1" for Annual Election questions.

Press "0" for other customer service inquiries.

You will need to provide the customer service representative with the following information:

• Your date of birth
• Your ID# (found on your BC/BS of Illinois card)
• A list of your prescriptions, including the the strength and dosage of each prescription
• Tell them that we are changing to a new plan for 2010. That plan is Percentage Plan 2 - P2 for the year 2010.

*Retail Refill Allowance: For a medication that is subject to the Retail Refill Allownace (RRA), the participant can obtain only the first three fills at the retail pharmacy. After the first three fills, the prescription must be purchased through Medco by Mail to ensure the maximum benefit.